Magyarorszag | WorldwideProcessing customer queries directly
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With ELO, leasconcept now processes customer queries directly on the telephone. Information is available to employees centrally and at the click of a mouse. E-mails and faxes are archived quickly via the link between ELO and Tobit. Field staff access the terminal server from their home office via a VPN connection. Costs have been reduced in the areas of the archive, paper, photocopiers and search times.
What the client says
"With ELO, long searches, the interruption of workflows and the overflowing paper archives are now a thing of the past."
Dierk Cordes, IT Project Manager at leasconcept
"By using workflows, we have been able to significantly reduce the time needed for work in some areas. The work processes are now also transparent and traceable."
Dierk Cordes, IT Project Manager at leasconcept
"Thanks to the intuitive ELO user interface, the employee will quickly find his way in his accustomed structure. In the archiving and keywording of documents, care was taken to make these as simple as possible."
Dierk Cordes, IT Project Manager at leasconcept
Overview
- Country: Germany
- Sector: Leasing
- Company: Leasconcept is an owner-managed leasing company. With a risk capital of EUR 2.95 million, leasconcept has a stock of over 3,000 active agreements with acquisition values of over EUR 80 million. There is longstanding cooperation with well over a dozen savings banks and various banks from the private and corporate sector.
- Challenge: The decision in favour of digital archiving was made due to an acute lack of space in the paper archive. Documents must no longer be lost and it should be possible for them to be searched quickly in order to be able to answer customer queries directly on the telephone, for example.
- Solution: Automatic archiving and keywording of documents. Documents that are created at leasconcept and sent to the customer for signing, for example, have been given a barcode. Finally, an interface to Tobit has been integrated in order to be able to archive e-mails and faxes quickly in ELO. Incoming mail is scanned centrally and made available in the ELO archive. Field staff access the terminal server from their home office via VPN.
- Benefits: Work is made considerably easier with direct processing of customer queries on the telephone. Information is available at the click of a button.
