English | WorldwideBringing order with ECM
With ELOprofessional, the BWG eG Nord Ost 77 housing association archives all its documents in a secure long-term tenancy file system. Connecting the ECM software to the WODIS ERP system, and managing the documents in the central ELO archive enables information to be located and provided quickly. The staff of the BWG have all the tenant-related information to hand, and can then provide much better customer service to their tenants. Workflows also make for a smooth and transparent process flow.
What the client says
“Our whole process control has definitely improved with ELO.”
“Most programs from other manufacturers were very abstract and demanded additional IT knowledge, which we did not want to impose on our staff. The ELO user interface, with filing cabinets, folders and indexes, won us over completely and made it much easier for our staff to get to grips with electronic working.”
“For us, the ELO ECM system is a constantly growing system, with which we will certainly exploit further potential for optimisation in the future.”
Dr. Dietmar Lucht,
technical director of the housing association Berliner Wohnungsgenossenschaft eG Nord Ost 77
Overview
- Country: Germany
- Industry: Real estate
- Company: The Berliner Wohnungsgenossenschaft eG Nord Ost 77 manages 917 homes in the suburbs of Marzahn and Höhenschönhausen. The housing association currently supports 1,100 tenants and owner-occupiers.
- Challenge: Implementation of an electronic tenancy file. Connection with the WODIS real estate management software from Aareon and integration of the Tobit.David fx e-mail system. Digitised paper files. Optimised process control and information provision within the company. Electronic incoming and outgoing mail logs with workflow-driven distribution of documents.
- Solution: With ELOprofessional, all tenant-related master data and documents from WODIS are combined in ELO with the existing paper filing to form a tenancy file system. The central inbox and outbox are managed completely electronically.
- Benefits: Information relevant to the transaction is available to the staff quickly. Customer service has been significantly improved with direct information provision. The details are retained in the long-term ELO archive as required by law. The whole process control has been optimised with the introduction of the ECM system.
